Poor Customer Care
OK, now with my laptop gone completely bonkers, I can't post as often for a couple of weeks at least. My dear laptop (a fabulous Fujitsu Siemens) was supposedly a top of the shelf one at the time of purchase. So does a product being top of the shelf makes it a superior product ? HELL NO, I had to discover the bitter reality first hand, I mean my laptop is soooo "break down" prone to an extent of breaking down every 2-4 months. Why? Not really sure ! Especially in this day and age with all the Total quality management used by manufacturing companies ! :x
Anyhow I am not going to rant about the laptop this time (Already done that), but what I am going to talk about this time is the awful service us customers receive here in Bahrain. You name it, it doesn't matter what is the value of your purchase nor where you purchased it from it is always the something over here ! :x
Delayed parts, poor customer care, promises and deadlines which are unkept is something of the norm over here ! Why ? well, I've dropped my laptop 4 days ago and was told that I would be contacted early the next day. 96 hours later (4 days) I heard nothing from the Apple Center, so I had to call them just to discover that they didn't even know what I exactly wanted "it's JUST a lousy quotation" ! Not only that; they didn't look at the main problem either "fried mother board"! Now I have to wait for god knows how long, just to be told that there is nothing wrong with the laptop and the fault is user inflected ! :x
What ever happened to "The customer is always right" statement ? Come to think about it, I don't think that we actually had this moto applied here in Bahrain (EVER). :x
These are the so called user inflected faults that I've had:
1- 2 faulty DVD +RW Drives.
2- a faulty keyboard.
3- 2 fried motherboard.
4- a fried power supply.
5- Dodgy speakers
6- A broken casing (ok this one is user inflected) :P
All this and the laptop is only a year and a half old ?!
Wrapping up this rant, I have learnt the following lessons:
1- Fujitsu Siemens are bad manufacturers of laptops
2- The customer is always wrong "in Bahrain at least"
3- NEVER EVER take advice from Khalid ! He's the one who bigged up this lousy brand "used to have a faulty FS laptop too" :P